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Privacy &
Cookies Policy

We are committed to safeguarding the privacy of our website visitors; this statement sets out how we will treat your personal information.

  1. What information do we collect?

    We may collect, store and use the following kinds of personal information:

    • Information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;
    • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
    • Information that you provide to us for the purpose of registering with us including name, address, email address and contact numbers;
    • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters ;
    • Any other information that you choose to send to us
  2. Cookies

    A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

    We may use both session cookies and persistent cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; and other uses.

    We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

    Our advertisers/payment services providers may also send you cookies.

    We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

    Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

  3. Using your personal information

    Personal information submitted to us via this website will be used for the purposes specified in this privacy statement or in relevant parts of the website.

    We may use your personal information to:

    • Administer the website;
    • Improve your browsing experience by personalising the website;
    • Enable your use of the services available on the website;
    • Send to you goods purchased via the website, and supply to you services purchased via the website;
    • Send statements and invoices to you, and collect payments from you;
    • Send you general (non-marketing) commercial communications;
    • Send you email notifications which you have specifically requested;
    • Send to you our newsletter and other marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
    • Provide third parties with statistical information about our users but this information will not be used to identify any individual user;
    • Deal with enquiries and complaints made by or about you relating to the website; and

    Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

    We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

    All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

  4. Disclosures

    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy statement.

    In addition, we may disclose your personal information:

    • To the extent that we are required to do so by law;
    • In connection with any legal proceedings or prospective legal proceedings;
    • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
    • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

    Except as provided in this privacy statement, we will not provide your information to third parties.

  5. International data transfers

    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy statement.

    Information which you provide may be transferred to countries (including [the United States], [Japan], [other countries])] which do not have data protection laws equivalent to those in force in the European Economic Area.

    [In addition, [personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.]

    You expressly agree to such transfers of personal information.]

  6. Security of your personal information

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.

    Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

    You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

    We do not store your credit or debit card details.

  7. Statement amendments

    We may update this privacy statement from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    We may also notify you of changes to our privacy statement by email.

  8. Your rights

    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

    • The payment of a fee (currently fixed at 10.00); and
    • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

    We may withhold such personal information to the extent permitted by law.

    You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

  9. Third party websites

    The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

  10. Updating information

    Please let us know if the personal information which we hold about you needs to be corrected or updated.

  11. Data controller

    The data controller responsible in respect of the information collected on this website is Straw Fuel LLP

  12. Cookies Statement

    We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. They enable us:

    • To estimate our audience size and usage pattern;
    • To store information about your preferences, and so allow us to customise the Site according to aggregate preferences;
    • To speed up your searches; and
    • To recognise you when you return to the Site.

    The main cookies that we use provide us with valuable data about our website. These are from Google Analytics and are completely anonymous, telling us information such as how many people have visited our website and which pages are the most popular. This allows us to ensure that our website is doing its job and make improvements to help you use the site. This information is really useful to us, but if you would like to opt out, you can do so at http://tools.google.com/dlpage/gaoptout.

    Our website is built using technology by Adobe and this also uses Cookies that helps the site to work better for you, allowing you to use the basket functionality of the site and make purchases. These are stored on your computer for a very short period of time.

    We also link to other websites such as Twitter, You Tube and Wordpress where our blog is held. We\'92re pretty sure that they use the same kind of cookies but as these sites are not controlled by us, we can not guarantee the cookies that they are using and suggest that you read their privacy policies to be absolutely sure.

    We really hope that this is ok, but if you are really unhappy with cookies being used, the best way round this is to turn it off in your browser settings so that they are not used on any website. To do this, you can go to your privacy settings in either Tools or Options depending on your browser.

    If you want to clean out all tracking cookies from all your Web sites, here are links where you can download three programs that can clean out tracking cookies:

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